Dear Valued Patient,

It has been our privilege to provide high quality dental care for you. Although you had other options, we sincerely appreciate and feel blessed that you chose our team. You are receiving this email based on the insurance provider that you have on file with our office. Today, we are reaching out to share an important update regarding our relationship with Delta Dental. After careful consideration, Eastview Family Dentistry will transition out of the Delta Dental preferred provider network, effective 1/1/2027.

Our practice is dedicated to offering a premium dental experience. To do that, we invest heavily in the highest quality dental materials, state of the art clinical technology, and a highly skilled, compassionate team. We firmly believe you deserve the same standard of care found in top tier, private pay practices.

Unfortunately, Delta Dental has frozen our practice's reimbursement rates for 14 consecutive years. This is the equivalent of your employer not increasing any of your benefits or compensation for 14 years. As you are aware, the price of everything has increased in the last 14 years. Every aspect of our overhead has increased: materials, employee compensation, lab bills, delivery fees, etc.

Of our contracted dental insurance companies, Delta Dental’s current fee schedule is the lowest by a significant margin. We officially requested a formal fee review from Delta Dental on July 8, 2026, as we have done every December since 2012. Again they refused to adjust their rates to reflect modern healthcare costs. In order to preserve the uncompromising quality of care you deserve, Delta Dental has left us no choice but to withdraw from their network. We refuse to cut corners, use cheaper materials, or reduce the time we spend with you just to satisfy an insurance corporation's bottom line.

What this means for you right now:

• No Immediate Changes in 2026: You do not need to do anything today. We are still in network, and your current appointments and benefits remain unchanged.

• You Can Still See Us in 2027 and beyond: When we go out of network, our doors remain wide open to you. Our team will continue to file all your insurance claims as a courtesy, maximize your benefits, and help you navigate your coverage so there are no surprises. We value our relationship with you and will continue to provide your care. The only change is how the billing process is routed behind the scenes.

Questions? Please Email Us:  To ensure our phone lines remain open for patient care and clinical scheduling, we kindly ask that you contact us via email at delta@efdsmile.com with any questions regarding this update. Our administrative team is monitoring this inbox closely and will respond to your inquiries as quickly as possible.

Thank you for your trust, loyalty, and understanding as we navigate this decision to protect your quality of care.

Sincerely,

Christina Congo, DMD

Tiffany Dean, DMD